Returns & Exchanges
At Murad, we stand behind the efficacy of our high-performance formulas and offer a 60-day money-back guarantee to ensure your skin is completely satisfied. If you are not happy with your purchase for any reason, you may return the product for a full refund of the purchase price.
Initiate Your Return
Visit our online Returns Portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Securely place your Murad products in their original packaging or a sturdy box, ensuring all components are included to qualify for a full refund.
Ship It Back
Affix the prepaid return shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse receives and inspects your return, a credit will be automatically applied to your original method of payment within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing